POLICY & FAQ

01 // PRODUCT INFORMATION

ARE MONOLITH OPTICS PRODUCTS OFFICIAL LEGO® PRODUCTS?

No. Monolith Optics is an independent designer and manufacturer of custom accessories intended for use with compatible building figures and systems.

Monolith Optics is not affiliated with, authorized by, endorsed by, or sponsored by the LEGO® Group. LEGO® is a trademark of the LEGO® Group.

Unless specifically stated in a product listing, LEGO® elements or minifigures are not included with Monolith Optics products.

02 // MANUFACTURING & PRODUCT QUALITY

HOW ARE YOUR PRODUCTS MADE?

Monolith Optics products are produced in small batches using high-resolution resin 3D printing and other small-scale manufacturing techniques. Each item is inspected before shipment.

Because of the manufacturing process, minor variations may occur between individual pieces. Small layer lines, support marks, surface variations, or other characteristics inherent to resin 3D printing may be visible. These are normal characteristics of the manufacturing process and are not necessarily considered defects.

For additional information about our manufacturing process and what to expect from a finished product, review our PROCESS.LOG before purchasing.

03 // SAFETY

CAUTION // SMALL PARTS

Monolith Optics products contain small parts and may present a choking hazard. They are not intended for children under 3 years of age.

Products should be used only for their intended purpose. Resin-printed components should not be placed in the mouth or exposed to excessive heat, flame, or other conditions for which they were not designed.

04 // ORDERS

CAN I CHANGE OR CANCEL MY ORDER?

Orders may begin processing shortly after they are placed. If you discover an error with your order, contact us as soon as possible at support@monolithoptics.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment.

05 // SHIPPING

WHERE DO YOU SHIP?

Monolith Optics designs, manufactures, and ships all of our products from within the United States.

We ship throughout the United States and to select international destinations. Available shipping methods and rates are calculated at checkout based on your destination and order size.

If your country is not currently available at checkout, please contact us. As a small operation, we may not be able to ship to every destination, but we're happy to see what options are available.

WHEN WILL MY ORDER SHIP?

Monolith Optics is a small operation, and orders are usually packed and shipped by one person. We do our best to get orders out as quickly as possible, but please allow 7–10 business days for your order to ship.

During launches, holidays, or especially busy periods, processing may take longer. We appreciate your patience and understanding while we get your order on its way. Tracking information will be provided once your order ships.

Shipping transit times shown at checkout are carrier estimates and begin once your order has been shipped. They do not include our processing time.

INTERNATIONAL ORDERS

Monolith Optics ships to select international destinations. Available shipping services and costs are calculated at checkout based on the destination, package weight, and package dimensions.

International orders are shipped DAP (Delivered at Place). Duties, taxes, and other import charges are not prepaid at checkout. Product prices and shipping charges do not include import duties, customs fees, brokerage fees, or local taxes that may be imposed by the destination country. These charges may be collected by the carrier or local customs authority before delivery and are the customer's responsibility.

Customers are responsible for ensuring that the products they order can be legally imported into their destination country and for providing an accurate delivery address and any information required for customs clearance.

Delivery estimates are provided by the carrier and do not include potential customs processing delays. Monolith Optics is not responsible for delays caused by customs, incorrect or incomplete delivery information, or other circumstances outside our control.

If an order is returned to us because import charges were refused, delivery was declined, or the address provided was incorrect or incomplete, any refund will be issued after the products are returned to us. Original shipping charges and any return shipping costs, duties, taxes, or carrier fees incurred by Monolith Optics may be deducted from the refund.

Please contact us before returning an international order. Unless the product is defective or we shipped the wrong item, customers are responsible for international return shipping costs. Original shipping charges, import duties, taxes, and other customs-related charges are non-refundable.

06 // ORDER ISSUES

SOMETHING IS WRONG WITH MY ORDER. WHAT SHOULD I DO?

If your order arrives damaged, contains an incorrect item, is missing an item, or you experience another problem with your order, contact support@monolithoptics.com with your order number and a description of the issue.

Photos may be requested when appropriate. We will review the situation and work with you to resolve legitimate order or product issues.

07 // RETURNS & REFUNDS

ALL SALES ARE FINAL

Due to the small-batch nature of our products, Monolith Optics does not accept returns or exchanges. Please review product descriptions, photographs, and our manufacturing process information carefully before purchasing.

All sales are final except where otherwise required by applicable law.

If your order arrives damaged, contains an incorrect or missing item, or you experience another legitimate order or product issue, contact support@monolithoptics.com. We will review the issue and work with you to resolve it.

08 // SUPPORT

SUPPORT CHANNEL // ONLINE

Questions about existing orders or shipping and product issues can be sent/addressed to support@monolithoptics.com.

Please include your order number when contacting us about an existing order.