POLICY & FAQ

01 // PRODUCT INFORMATION

ARE MONOLITH OPTICS PRODUCTS OFFICIAL LEGO® PRODUCTS?

No. Monolith Optics is an independent designer and manufacturer of custom accessories intended for use with compatible building figures and systems.

Monolith Optics is not affiliated with, authorized by, endorsed by, or sponsored by the LEGO® Group. LEGO® is a trademark of the LEGO® Group.

Unless specifically stated in a product listing, LEGO® elements or minifigures are not included with Monolith Optics products.

02 // MANUFACTURING & PRODUCT QUALITY

HOW ARE YOUR PRODUCTS MADE?

Monolith Optics products are produced in small batches using high-resolution resin 3D printing and other small-scale manufacturing techniques. Each item is inspected before shipment.

Because of the manufacturing process, minor variations may occur between individual pieces. Small layer lines, support marks, surface variations, or other characteristics inherent to resin 3D printing may be visible. These are normal characteristics of the manufacturing process and are not necessarily considered defects.

For additional information about our manufacturing process and what to expect from a finished product, review our PROCESS.LOG before purchasing.

03 // SAFETY

CAUTION // SMALL PARTS

Monolith Optics products contain small parts and may present a choking hazard. They are not intended for children under 3 years of age.

Products should be used only for their intended purpose. Resin-printed components should not be placed in the mouth or exposed to excessive heat, flame, or other conditions for which they were not designed.

04 // ORDERS

CAN I CHANGE OR CANCEL MY ORDER?

Orders may begin processing shortly after they are placed. If you discover an error with your order, contact us as soon as possible at support@monolithoptics.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment.

05 // SHIPPING

WHERE DO YOU SHIP?

Monolith designs, manufactures, and ships all of our products from within the US. As we launch and grow the business we will initially only offer domestic shipping. This is due to exorbitant international shipping costs that we feel make small orders disproportionately high risk.
If you are an international customer still interested in acquiring Monolith products please get in touch via email or instagram and we would be happy to give you a quote and see what we can work out with you, we are AFOLS ourselves and appreciate your understanding on this for the time being.

06 // ORDER ISSUES

SOMETHING IS WRONG WITH MY ORDER. WHAT SHOULD I DO?

If your order arrives damaged, contains an incorrect item, is missing an item, or you experience another problem with your order, contact support@monolithoptics.com with your order number and a description of the issue.

Photos may be requested when appropriate. We will review the situation and work with you to resolve legitimate order or product issues.

07 // RETURNS & REFUNDS

ALL SALES ARE FINAL

Due to the small-batch nature of our products, Monolith Optics does not accept returns or exchanges. Please review product descriptions, photographs, and our manufacturing process information carefully before purchasing.

All sales are final except where otherwise required by applicable law.

If your order arrives damaged, contains an incorrect or missing item, or you experience another legitimate order or product issue, contact support@monolithoptics.com. We will review the issue and work with you to resolve it.

08 // SUPPORT

SUPPORT CHANNEL // ONLINE

Questions about existing orders or shipping and product issues can be sent/addressed to support@monolithoptics.com.

Please include your order number when contacting us about an existing order.